Return Policy
At Queer Crafters, we take pride in the quality and craftsmanship of our handmade items. Our goal is for every customer to be completely satisfied with their purchase. Please read our return policy carefully to ensure a smooth and hassle-free experience.
All Sales Are Final:
Please note that all sales are final for clothing items. We carefully inspect each piece before shipping to ensure it meets our high standards of quality. We understand, however, that unforeseen issues can occur.
Damaged Items:
In the rare event that an item arrives damaged, we are here to help. Please contact us within 48 hours of receiving your item to report the damage. To facilitate the process, we ask that you provide:
- A detailed description of the damage.
- Photo of the damage.
Upon review, if we determine that the damage occurred prior to arrival, we will offer a replacement or a refund for the affected item. Please understand that due to the unique nature of our handcrafted items, replacements may vary slightly in appearance.
How to Contact Us:
If you need to report a damaged item, please reach out to us via:
- Use the chat feature on the bottom right corner of our website.
- Email (you can find it in your order confirmation)
- Direct message on our social media platforms:
- Instagram: @QueerCraftersTX
- Facebook: Queer Crafters
Other Returns:
For non-clothing items, if you encounter any issues or are not satisfied with your purchase, please contact us within 3 days of receiving your order. We will review each case individually to determine the best course of action and ensure your satisfaction.
Exchanges:
Due to the unique, handmade nature of our items, we cannot guarantee exchanges for products of the exact same design. However, we will work with you to find a satisfactory solution if you're not happy with your purchase.
Shipping Costs for Returns:
Customers are responsible for shipping costs for returning any item. We recommend using a trackable shipping service or purchasing shipping insurance. Queer Crafters is not responsible for items lost or damaged during return shipping.
Thank you for supporting Queer Crafters. We appreciate your understanding of our return policy and look forward to providing you with high-quality, handcrafted items that you will love.